/* =========================================================================
   Customer Support module page
   ========================================================================= */

.cs-page {
  overflow-x: clip;
  background: var(--pp-base, var(--color-bg-base));
  color: var(--pp-text, var(--color-text-primary));
}

.cs-shell {
  max-width: 1400px;
  margin-inline: auto;
  padding-inline: clamp(1.25rem, 4vw, 3.5rem);
}

.cs-section {
  padding: clamp(3.5rem, 8vw, 6.5rem) 0;
}

.cs-section__header {
  max-width: 40rem;
  margin-bottom: clamp(2rem, 4vw, 3rem);
}

.cs-section__header--center {
  margin-inline: auto;
  text-align: center;
}

.cs-section__header--center .cs-section__body {
  margin-inline: auto;
}

.cs-section__heading {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: clamp(2rem, 4.2vw, 3.15rem);
  font-weight: 700;
  line-height: 1.08;
  letter-spacing: -0.03em;
}

.cs-section__heading .accent,
.cs-hero__heading .accent,
.cs-cta__heading .accent {
  color: var(--pp-orange, var(--color-primary));
}

.cs-section__body {
  margin: 1rem 0 0;
  max-width: 46ch;
  color: var(--pp-text-2, var(--color-text-secondary));
  font-family: "League Spartan", sans-serif;
  font-size: 1.05rem;
  line-height: 1.55;
}

.cs-flow-arrow {
  display: block;
  text-align: center;
  color: var(--pp-orange, var(--color-primary));
  font-weight: 700;
  line-height: 1;
}

.cs-bubble {
  margin: 0;
  padding: 0.85rem 1rem;
  border-radius: 1rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.95rem;
  line-height: 1.45;
}

.cs-bubble--visitor {
  background: var(--pp-elevated, var(--color-bg-elevated));
  border: 1px solid var(--pp-border, var(--color-border));
  color: var(--pp-text, var(--color-text-primary));
}

.cs-bubble--agent {
  background: rgba(247, 151, 35, 0.12);
  border: 1px solid rgba(247, 151, 35, 0.28);
  color: var(--pp-text, var(--color-text-primary));
}

/* Hero */
.cs-hero {
  padding: clamp(6.5rem, 12vw, 8.5rem) 0 clamp(2.5rem, 5vw, 4rem);
  background:
    radial-gradient(ellipse 70% 55% at 85% 18%, rgba(247, 151, 35, 0.14), transparent 55%),
    radial-gradient(ellipse 45% 40% at 8% 78%, rgba(249, 171, 74, 0.08), transparent 50%),
    var(--pp-base, var(--color-bg-base));
}

.cs-hero__inner {
  max-width: 1400px;
  margin-inline: auto;
  padding-inline: clamp(1.25rem, 4vw, 3.5rem);
  display: grid;
  gap: clamp(2rem, 5vw, 3.5rem);
}

@media (min-width: 1024px) {
  .cs-hero__inner {
    grid-template-columns: minmax(0, 0.95fr) minmax(0, 1.05fr);
    align-items: start;
  }
}

.cs-hero__heading {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: clamp(2.35rem, 5vw, 3.75rem);
  font-weight: 700;
  line-height: 1.05;
  letter-spacing: -0.035em;
}

.cs-hero__body {
  margin: 1.15rem 0 0;
  max-width: 42ch;
  color: var(--pp-text-2, var(--color-text-secondary));
  font-family: "League Spartan", sans-serif;
  font-size: 1.08rem;
  line-height: 1.55;
}

.cs-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem 1rem;
  margin-top: 1.75rem;
}

.cs-hero__visual {
  display: grid;
  gap: 1rem;
}

@media (min-width: 700px) {
  .cs-hero__visual {
    grid-template-columns: minmax(0, 1fr) minmax(11rem, 14rem);
    align-items: start;
  }
}

.cs-hero__flow {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.cs-flow-node {
  padding: 0.85rem 1.1rem;
  border-radius: 1rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
  font-family: "League Spartan", sans-serif;
  font-weight: 700;
  font-size: 0.95rem;
}

.cs-flow-node--hub {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  border-color: rgba(247, 151, 35, 0.45);
  background: rgba(247, 151, 35, 0.1);
}

.cs-flow-dot {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 999px;
  background: var(--pp-orange, var(--color-primary));
  flex-shrink: 0;
}

.cs-hero__chat {
  display: grid;
  gap: 0.65rem;
  padding: 1rem;
  border-radius: 1.15rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-hero__status {
  justify-self: start;
  padding: 0.35rem 0.75rem;
  border-radius: 999px;
  background: rgba(16, 185, 129, 0.12);
  color: #059669;
  font-family: "League Spartan", sans-serif;
  font-size: 0.8rem;
  font-weight: 700;
}

.cs-hero__kb {
  padding: 1rem;
  border-radius: 1.15rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-hero__kb-label {
  margin: 0 0 0.75rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-hero__kb ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.45rem;
}

.cs-hero__kb li {
  padding: 0.65rem 0.8rem;
  border-radius: 0.75rem;
  background: var(--pp-surface, var(--color-bg-surface));
  border: 1px solid var(--pp-border, var(--color-border));
  font-family: "League Spartan", sans-serif;
  font-size: 0.88rem;
  font-weight: 600;
}

/* Journey */
.cs-journey {
  padding: 0 0 clamp(1.5rem, 3vw, 2.5rem);
}

.cs-journey__list {
  list-style: none;
  margin: 0 auto;
  padding: 0 clamp(1.25rem, 4vw, 3.5rem);
  max-width: 1400px;
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  justify-content: center;
}

.cs-journey__list li {
  padding: 0.45rem 0.8rem;
  border-radius: 999px;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  font-family: "League Spartan", sans-serif;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--pp-text-2, var(--color-text-secondary));
  transition: border-color 0.25s ease, color 0.25s ease, background 0.25s ease;
}

.cs-journey__list li.is-active {
  border-color: rgba(247, 151, 35, 0.55);
  background: rgba(247, 151, 35, 0.12);
  color: var(--pp-text, var(--color-text-primary));
}

/* Widget */
.cs-widget {
  background: var(--pp-surface, var(--color-bg-surface));
}

.cs-widget__board {
  display: grid;
  gap: 1.25rem;
}

@media (min-width: 960px) {
  .cs-widget__board {
    grid-template-columns: minmax(0, 1.4fr) minmax(14rem, 18rem);
    align-items: stretch;
  }
}

.cs-widget__site {
  border-radius: 1.25rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  overflow: hidden;
  box-shadow: var(--shadow-card);
}

.cs-widget__browser {
  display: flex;
  gap: 0.35rem;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--pp-border, var(--color-border));
}

.cs-widget__browser span {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.55);
}

.cs-widget__site-body {
  position: relative;
}

.cs-widget__site-body img {
  display: block;
  width: 100%;
  height: auto;
}

.cs-widget__launcher {
  position: absolute;
  right: 1rem;
  bottom: 1rem;
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.65rem 0.95rem;
  border-radius: 999px;
  background: var(--gradient-btn-primary, var(--pp-orange, #f79723));
  color: #fff;
  font-family: "League Spartan", sans-serif;
  font-size: 0.85rem;
  font-weight: 700;
  box-shadow: 0 10px 24px rgba(247, 151, 35, 0.35);
}

.cs-widget__launcher-dot {
  width: 0.45rem;
  height: 0.45rem;
  border-radius: 999px;
  background: #fff;
}

.cs-widget__controls {
  padding: 1.15rem;
  border-radius: 1.25rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-widget__controls-title {
  margin: 0 0 0.85rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-widget__controls ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.55rem;
}

.cs-widget__controls li {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.7rem 0.8rem;
  border-radius: 0.8rem;
  background: var(--pp-surface, var(--color-bg-surface));
  border: 1px solid var(--pp-border, var(--color-border));
  font-family: "League Spartan", sans-serif;
  font-size: 0.88rem;
}

.cs-widget__controls li span {
  color: var(--pp-text-2, var(--color-text-secondary));
}

.cs-widget__controls li strong {
  font-weight: 700;
}

.cs-swatch {
  display: inline-block;
  width: 1.1rem;
  height: 1.1rem;
  border-radius: 999px;
  background: var(--pp-orange, var(--color-primary));
}

.cs-widget__note {
  margin: 0.9rem 0 0;
  color: var(--pp-text-3, var(--color-text-tertiary));
  font-family: "League Spartan", sans-serif;
  font-size: 0.82rem;
  line-height: 1.4;
}

/* Language */
@media (min-width: 900px) {
  .cs-language__layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(16rem, 22rem);
    gap: 2rem;
    align-items: center;
  }

  .cs-language__layout .cs-section__header {
    margin-bottom: 0;
  }
}

.cs-language__visual {
  display: grid;
  gap: 0.65rem;
  padding: 1.1rem;
  border-radius: 1.2rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-language__chip {
  justify-self: start;
  padding: 0.35rem 0.7rem;
  border-radius: 999px;
  background: rgba(247, 151, 35, 0.12);
  color: var(--pp-orange, var(--color-primary));
  font-family: "League Spartan", sans-serif;
  font-size: 0.75rem;
  font-weight: 700;
}

/* Knowledge */
.cs-knowledge {
  background: var(--pp-surface, var(--color-bg-surface));
}

.cs-knowledge__board {
  display: grid;
  justify-items: center;
  gap: 0.85rem;
  padding: clamp(1.25rem, 3vw, 2rem);
  border-radius: 1.5rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-knowledge__sources {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 0.5rem;
}

.cs-knowledge__sources span {
  padding: 0.55rem 0.85rem;
  border-radius: 999px;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-surface, var(--color-bg-surface));
  font-family: "League Spartan", sans-serif;
  font-size: 0.85rem;
  font-weight: 700;
}

.cs-knowledge__hub {
  display: grid;
  gap: 0.25rem;
  justify-items: center;
  text-align: center;
  padding: 1.1rem 1.4rem;
  border-radius: 1.1rem;
  border: 1px solid rgba(247, 151, 35, 0.4);
  background: rgba(247, 151, 35, 0.1);
  font-family: "League Spartan", sans-serif;
}

.cs-knowledge__hub strong {
  font-size: 1.05rem;
}

.cs-knowledge__hub span {
  color: var(--pp-text-2, var(--color-text-secondary));
  font-size: 0.85rem;
}

.cs-knowledge__out {
  padding: 0.75rem 1.15rem;
  border-radius: 999px;
  background: rgba(16, 185, 129, 0.12);
  color: #059669;
  font-family: "League Spartan", sans-serif;
  font-weight: 700;
}

/* Grounded */
.cs-grounded__board {
  display: grid;
  gap: 0.75rem;
  justify-items: center;
  max-width: 42rem;
  margin-inline: auto;
}

.cs-grounded__step {
  width: 100%;
  padding: 1rem;
  border-radius: 1.15rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-grounded__label {
  margin: 0 0 0.65rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-grounded__sources {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.45rem;
}

.cs-grounded__sources li {
  padding: 0.65rem 0.8rem;
  border-radius: 0.75rem;
  background: var(--pp-surface, var(--color-bg-surface));
  border: 1px solid var(--pp-border, var(--color-border));
  font-family: "League Spartan", sans-serif;
  font-weight: 600;
  font-size: 0.9rem;
}

.cs-grounded__cite {
  margin: 0.65rem 0 0;
  color: var(--pp-text-3, var(--color-text-tertiary));
  font-family: "League Spartan", sans-serif;
  font-size: 0.82rem;
  font-weight: 600;
}

/* Confidence */
.cs-confidence {
  background: var(--pp-surface, var(--color-bg-surface));
}

.cs-confidence__board {
  display: grid;
  justify-items: center;
  gap: 0.65rem;
  max-width: 52rem;
  margin-inline: auto;
}

.cs-confidence__node {
  min-width: 11rem;
  padding: 0.8rem 1.1rem;
  border-radius: 0.95rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  text-align: center;
  font-family: "League Spartan", sans-serif;
  font-weight: 700;
  box-shadow: var(--shadow-card);
}

.cs-confidence__node--check {
  border-color: rgba(247, 151, 35, 0.45);
  background: rgba(247, 151, 35, 0.1);
}

.cs-confidence__node--answer,
.cs-confidence__node--resolved {
  border-color: rgba(16, 185, 129, 0.35);
  background: rgba(16, 185, 129, 0.1);
}

.cs-confidence__node--escalate,
.cs-confidence__node--human {
  border-color: rgba(59, 130, 246, 0.35);
  background: rgba(59, 130, 246, 0.1);
}

.cs-confidence__branches {
  width: 100%;
  display: grid;
  gap: 1rem;
  margin-top: 0.35rem;
}

@media (min-width: 700px) {
  .cs-confidence__branches {
    grid-template-columns: 1fr 1fr;
  }
}

.cs-confidence__branch {
  display: grid;
  justify-items: center;
  gap: 0.55rem;
  padding: 1rem;
  border-radius: 1.15rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  opacity: 0.55;
  transition: opacity 0.35s ease, border-color 0.35s ease;
}

.cs-confidence__branch.is-active {
  opacity: 1;
}

.cs-confidence__branch--high.is-active {
  border-color: rgba(16, 185, 129, 0.4);
}

.cs-confidence__branch--low.is-active {
  border-color: rgba(59, 130, 246, 0.4);
}

.cs-confidence__branch-label {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--pp-text-2, var(--color-text-secondary));
}

/* Guardrails */
@media (min-width: 900px) {
  .cs-guardrails__layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(16rem, 22rem);
    gap: 2rem;
    align-items: center;
  }

  .cs-guardrails__layout .cs-section__header {
    margin-bottom: 0;
  }
}

.cs-guardrails__panel {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.55rem;
}

.cs-guardrails__panel li {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.85rem 1rem;
  border-radius: 0.9rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  font-family: "League Spartan", sans-serif;
  font-size: 0.92rem;
  box-shadow: var(--shadow-card);
}

.cs-guardrails__panel span {
  color: var(--pp-text-2, var(--color-text-secondary));
}

/* Handoff */
.cs-handoff {
  background: var(--pp-surface, var(--color-bg-surface));
}

.cs-handoff__board {
  display: grid;
  gap: 1rem;
}

@media (min-width: 960px) {
  .cs-handoff__board {
    grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr);
    align-items: stretch;
  }
}

.cs-handoff__col {
  display: grid;
  gap: 0.65rem;
  align-content: start;
  padding: 1.1rem;
  border-radius: 1.2rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-handoff__label {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-handoff__mid {
  display: grid;
  place-content: center;
  gap: 0.25rem;
  padding: 1rem 1.25rem;
  border-radius: 1rem;
  border: 1px solid rgba(59, 130, 246, 0.35);
  background: rgba(59, 130, 246, 0.1);
  text-align: center;
  font-family: "League Spartan", sans-serif;
}

.cs-handoff__mid span {
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--pp-text-2, var(--color-text-secondary));
}

.cs-handoff__mid strong {
  font-size: 1rem;
}

.cs-handoff__meta {
  margin: 0;
  color: var(--pp-text-2, var(--color-text-secondary));
  font-family: "League Spartan", sans-serif;
  font-size: 0.85rem;
}

.cs-suggest {
  padding: 0.9rem;
  border-radius: 0.95rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-surface, var(--color-bg-surface));
}

.cs-suggest__label {
  margin: 0 0 0.45rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-suggest p:nth-child(2) {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: 0.92rem;
  line-height: 1.45;
}

.cs-suggest__actions {
  display: flex;
  gap: 0.5rem;
  margin-top: 0.85rem;
}

.cs-suggest__actions span {
  padding: 0.45rem 0.8rem;
  border-radius: 999px;
  border: 1px solid var(--pp-border, var(--color-border));
  font-family: "League Spartan", sans-serif;
  font-size: 0.8rem;
  font-weight: 700;
}

.cs-suggest__send {
  border-color: transparent !important;
  background: var(--gradient-btn-primary, var(--pp-orange, #f79723));
  color: #fff;
}

/* Tickets */
.cs-tickets__board {
  display: grid;
  gap: 1rem;
}

.cs-tickets__stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.75rem;
}

.cs-tickets__stats > div {
  display: grid;
  gap: 0.2rem;
  padding: 1rem;
  border-radius: 1rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  text-align: center;
  font-family: "League Spartan", sans-serif;
  box-shadow: var(--shadow-card);
}

.cs-tickets__stats strong {
  font-size: 1.6rem;
}

.cs-tickets__stats span {
  color: var(--pp-text-2, var(--color-text-secondary));
  font-size: 0.85rem;
  font-weight: 600;
}

.cs-tickets__urgent {
  border-color: rgba(239, 68, 68, 0.35) !important;
  background: rgba(239, 68, 68, 0.08) !important;
}

.cs-tickets__panel {
  display: grid;
  gap: 1rem;
}

@media (min-width: 900px) {
  .cs-tickets__panel {
    grid-template-columns: minmax(0, 0.95fr) minmax(0, 1.05fr);
  }
}

.cs-tickets__list {
  display: grid;
  gap: 0.55rem;
}

.cs-ticket {
  display: grid;
  gap: 0.2rem;
  width: 100%;
  text-align: left;
  padding: 0.9rem 1rem;
  border-radius: 0.95rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  font-family: "League Spartan", sans-serif;
  cursor: pointer;
  color: inherit;
}

.cs-ticket span {
  color: var(--pp-text-2, var(--color-text-secondary));
  font-size: 0.85rem;
}

.cs-ticket.is-active {
  border-color: rgba(247, 151, 35, 0.45);
  background: rgba(247, 151, 35, 0.1);
}

.cs-tickets__detail {
  padding: 1.1rem;
  border-radius: 1.15rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
}

.cs-tickets__detail-title {
  margin: 0 0 0.85rem;
  font-family: "League Spartan", sans-serif;
  font-weight: 700;
}

.cs-tickets__detail ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.5rem;
}

.cs-tickets__detail li {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.65rem 0.75rem;
  border-radius: 0.75rem;
  background: var(--pp-surface, var(--color-bg-surface));
  border: 1px solid var(--pp-border, var(--color-border));
  font-family: "League Spartan", sans-serif;
  font-size: 0.9rem;
}

.cs-tickets__detail li span {
  color: var(--pp-text-2, var(--color-text-secondary));
}

.cs-tickets__detail-note {
  margin: 0.9rem 0 0;
  color: var(--pp-text-3, var(--color-text-tertiary));
  font-family: "League Spartan", sans-serif;
  font-size: 0.85rem;
}

/* Gaps */
.cs-gaps {
  background: var(--pp-surface, var(--color-bg-surface));
}

@media (min-width: 900px) {
  .cs-gaps__layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(16rem, 24rem);
    gap: 2rem;
    align-items: center;
  }

  .cs-gaps__layout .cs-section__header {
    margin-bottom: 0;
  }
}

.cs-gaps__board {
  display: grid;
  justify-items: center;
  gap: 0.65rem;
}

.cs-gaps__list,
.cs-gaps__mid,
.cs-gaps__out {
  width: 100%;
  padding: 1rem;
  border-radius: 1rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  font-family: "League Spartan", sans-serif;
  box-shadow: var(--shadow-card);
}

.cs-gaps__label {
  margin: 0 0 0.55rem;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--pp-orange, var(--color-primary));
}

.cs-gaps__list ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.4rem;
}

.cs-gaps__list li {
  color: var(--pp-text-2, var(--color-text-secondary));
  font-size: 0.92rem;
}

.cs-gaps__mid {
  text-align: center;
  font-weight: 700;
  border-color: rgba(247, 151, 35, 0.4);
  background: rgba(247, 151, 35, 0.1);
}

.cs-gaps__out {
  text-align: center;
  font-weight: 700;
  border-color: rgba(16, 185, 129, 0.35);
  background: rgba(16, 185, 129, 0.1);
}

/* Analytics */
.cs-analytics__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.75rem;
}

@media (min-width: 800px) {
  .cs-analytics__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

.cs-analytics__card {
  display: grid;
  gap: 0.35rem;
  padding: 1.1rem;
  border-radius: 1.1rem;
  border: 1px solid var(--pp-border, var(--color-border));
  background: var(--pp-elevated, var(--color-bg-elevated));
  box-shadow: var(--shadow-card);
  font-family: "League Spartan", sans-serif;
}

.cs-analytics__card span {
  color: var(--pp-text-2, var(--color-text-secondary));
  font-size: 0.85rem;
  font-weight: 600;
}

.cs-analytics__card strong {
  font-size: 1.15rem;
}

.cs-faq {
  padding-top: clamp(2rem, 5vw, 3.5rem);
}

/* CTA */
.cs-cta {
  padding: 1.5rem 0 4rem;
}

.cs-cta__shell {
  max-width: 1400px;
  margin-inline: auto;
  padding-inline: clamp(1.25rem, 4vw, 3.5rem);
}

.cs-cta__banner {
  position: relative;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 1.5rem;
  padding: 2rem 1.5rem;
  border-radius: 1.5rem;
  background:
    radial-gradient(ellipse 55% 90% at 92% 50%, rgba(247, 151, 35, 0.55) 0%, rgba(247, 151, 35, 0.18) 38%, transparent 68%),
    radial-gradient(circle at 88% 42%, rgba(255, 197, 107, 0.35), transparent 28%),
    #0b1220;
  color: #fff;
}

@media (min-width: 768px) {
  .cs-cta__banner {
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
    gap: 2rem;
    padding: 2.35rem 2.5rem;
  }
}

.cs-cta__eyebrow {
  margin: 0 0 0.55rem;
  font-family: "League Spartan", sans-serif;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: rgba(255, 197, 107, 0.95);
}

.cs-cta__heading {
  margin: 0;
  font-family: "League Spartan", sans-serif;
  font-size: clamp(1.85rem, 3.5vw, 2.6rem);
  font-weight: 700;
  line-height: 1.1;
  letter-spacing: -0.03em;
}

.cs-cta__body {
  margin: 0.85rem 0 0;
  max-width: 44ch;
  color: rgba(248, 250, 252, 0.78);
  font-family: "League Spartan", sans-serif;
  font-size: 0.98rem;
  line-height: 1.5;
}

.cs-cta__actions {
  position: relative;
  z-index: 1;
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem 1rem;
}

@media (max-width: 639px) {
  .cs-hero__actions,
  .cs-cta__actions {
    flex-direction: column;
    align-items: stretch;
    width: 100%;
  }

  .cs-hero__actions .btn-cta,
  .cs-cta__actions .btn-cta {
    width: 100%;
    text-align: center;
  }

  .cs-tickets__stats {
    grid-template-columns: 1fr;
  }
}

/* Dark surfaces */
.dark .cs-flow-node,
.dark .cs-hero__chat,
.dark .cs-hero__kb,
.dark .cs-hero__kb li,
.dark .cs-journey__list li,
.dark .cs-widget__site,
.dark .cs-widget__controls,
.dark .cs-widget__controls li,
.dark .cs-language__visual,
.dark .cs-knowledge__board,
.dark .cs-knowledge__sources span,
.dark .cs-grounded__step,
.dark .cs-grounded__sources li,
.dark .cs-confidence__node,
.dark .cs-confidence__branch,
.dark .cs-guardrails__panel li,
.dark .cs-handoff__col,
.dark .cs-suggest,
.dark .cs-tickets__stats > div,
.dark .cs-ticket,
.dark .cs-tickets__detail,
.dark .cs-tickets__detail li,
.dark .cs-gaps__list,
.dark .cs-gaps__mid,
.dark .cs-gaps__out,
.dark .cs-analytics__card,
.dark .cs-bubble--visitor {
  background: var(--pp-elevated, #121826);
  border-color: var(--pp-border, rgba(255, 255, 255, 0.08));
}

.dark .cs-widget,
.dark .cs-knowledge,
.dark .cs-confidence,
.dark .cs-handoff,
.dark .cs-gaps {
  background: var(--pp-surface, #0b1220);
}

.dark .cs-hero__status,
.dark .cs-knowledge__out,
.dark .cs-gaps__out {
  color: #34d399;
}

.dark .cs-bubble--agent {
  background: rgba(247, 151, 35, 0.16);
}